Missed Appointments:
When you book an appointment with us that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.

Please understand that ABM Practitioners only get paid when they deliver a service… therefore missed appointments are costly for us and prevent us from catering to other clients.

That said our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.

If cancelling a series of appointments with less than 72 hours notice, we reserve the right to charge the full applicable appointment fee for up to 50% of the scheduled appointments being cancelled.

Cancellations:
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: We recognize that life isn’t perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so we may make an exception to the above policies on those rare occasions.

Refunds:
We do not offer refunds. If, for any reason you are not satisfied, please contact our clinic and we will promptly address your concerns so that you may continue to be a satisfied client. Pre-paid appointments cancelled outside of our 24 hour policy will be issued a credit or gift card in the full amount to be used for any future appointments.

Privacy Policy:
Respecting your privacy is important to us; we are committed to safeguarding your privacy online. I have posted this privacy policy to help you understand how your personal information will be treated when you use my services. This policy may change from time to time, so please check back periodically.

Information collected via this website is limited to what I need to provide you with the best possible service available anywhere. It will not be sold, or rented to any individual, group, corporation or agency. Release of your information occurs only when I have your consent; or when it is required to deliver a requested service to you; or where I am required or permitted to do so by law.

Information Automatically Collected:
​Like other websites, this one automatically gathers anonymous information about you such as your Internet address, the date and the time you visited my site, and the pages you viewed. This information is collected specifically to better understand how my website is being used and to improve its effectiveness.

Email Address and Contact Information:
When you send me e-mail or when you request an appointment with us, we acquire your email address. We use your email address to acknowledge your appointment request and/or reply to your questions, and we may store your communication and my reply in order to provide you with a high level of client support.

We may also use contact information collected on this website to contact and correspond with you regarding the services that you requested and other related services we may offer.

Booking Services:
When you book appointments through the website, we collect and store information about you necessary to complete your booking and to ultimately provide you with the requested services.

Use of Cookies:
As part of our ongoing effort to personalize services and to make your experience with us an enjoyable one, we may use cookies to store and retrieve information about you and your usage of our website. Cookies help me see which parts of the site are most popular and which are least popular, allowing us to identify areas of the site that may need attention – ultimately translating into better service for you.
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A cookie is a small amount of data that is sent to your browser from my website and stored on your computer’s hard drive. The use of cookies is an industry standard.

Protecting Information:
We protect your information with appropriate safeguards and security measures and we retain your information only for the time it is required for the stated purposes. Only those involved in processing data have access to this information.

What else should I know about my privacy when online?

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Consent to this Agreement

By using this Web site, you consent to the collection and use of information as specified above. If we make changes to our Policies, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

CONTACTING US

For the purpose of the Data Protection Act 1998, the data controller in respect of any personal data that you submit to us on our is Move Therapies, a company incorporated under Canadian law and whose registered office is at 112-15 Solana Key Court, Osoyoos, BC V0H 1V3.

If you want to know what information we hold about you or if you have any other queries in relation to this privacy policy, please contact us using the following contact information:

Move Therapies

#101- 7611 Spartan Drive Osoyoos, BC V0H 1V3

250.535.1199

Email: leanne@movetherapies.com